We have the pump however it’s been sitting in the box for 3 weeks now with no scheduled training. It’s a bummer. When we got it, my daughter and I went through and checked it all out. We did some of the online training one Saturday (about 5 hours) and then the waited to hear about the in-person training. And waited. And waited. I have reached out through various avenues (calling/emailing the last rep I spoke with, emailing the Dr. office for advise, reaching out to Karen at http://bittersweetdiabetes.com/ for advise). I have heard from some contacts in the company but am still waiting to hear from the trainer. So it’s a little disappointing and it’s hard to explain to my daughter to be patient when the pump is sitting RIGHT THERE. I told her it would take a while but I just wish they would have given us a timeline. Not hearing from anyone for over a week when you expected only a couple of days is frustrating. I hope to hear something firmer by Monday or we might need to rethink working with this company and try something else.